2020 was a year that tested all of us.
We’re still here. But things have changed.
Customers have shifted to online more than ever. Their expectations have increased. They search differently, buy differently and engage differently. Therefore, you must market differently.
We’ve been watching digital trends for 15+ years and the shifts in 2020 that will carry through to 2021 are substantial. We’ve put together a quick presentation outlining 9 trends that we see as important to understand and pay attention to this year.
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